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Professional services
glossary

Plain-language definitions for teams that sell expertise and delivery: consultancies, agencies, and other project-based firms planning work, tracking time, billing clients, and running the business.

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A B C D E F G H I J K L M N O P Q R S T U V W Y Z

Pike

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Projects Resourcing & capacity Finance & invoicing Dashboards Customers & sales Time & absence Pike MCP Integrations

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Creative agencies Marketing agencies Digital agencies Consulting firms IT consultancies Architecture firms

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Docs Changelog Privacy policy Terms and conditions Glossary Free tools FAQ

All systems operational

Engineered around the 🌎

Pike

Pricing
Contact us

Home
Glossary

Professional services
glossary

Plain-language definitions for teams that sell expertise and delivery: consultancies, agencies, and other project-based firms planning work, tracking time, billing clients, and running the business.

Search terms

A B C D E F G H I J K L M N O P Q R S T U V W Y Z

Pike

Features

Projects Resourcing & capacity Finance & invoicing Dashboards Customers & sales Time & absence Pike MCP Integrations

Company

Blog Our story Switch playbook Migration guide Get in touch

Industries

Creative agencies Marketing agencies Digital agencies Consulting firms IT consultancies Architecture firms

Resources

Docs Changelog Privacy policy Terms and conditions Glossary Free tools FAQ

All systems operational

Engineered around the 🌎

Account manager (AM)

Accounts payable (AP)

Accounts receivable (AR)

Activity-based costing (ABC)

Actual cost (AC)

Agile project management

Allocation

Approval workflow

Asynchronous communication

Available capacity

Backlog

Baseline

Bench

Bench time

Billable expense

Billable hours

Billable target

Billable utilization rate

Billing cycle

Billing increment

Blended rate

Blocked task

Bottleneck

Budget burn rate

Budget variance

Burndown chart

Capacity forecasting

Capacity planning

Change control

Change management

Change order

Chargeability

Client onboarding

Client portal

Contingency reserve

Cost performance index (CPI)

Cost plus pricing

Cost variance (CV)

Creative brief

Critical path

Cross-functional team

Daily stand-up

Dashboard

Deliverable

Dependency

Direct cost

Discovery phase

Dispatching

Earned value (EV)

Earned value management (EVM)

Effective hourly rate

Employee churn

Engagement

Engagement letter

Estimate at completion (EAC)

Estimate to complete (ETC)

Expense tracking

Feasibility study

Fixed cost

Fixed fee project

Flat rate

Forecasting

Full-time equivalent (FTE)

Gantt chart

Gross margin

Gross profit

Hard allocation

Headcount

Hourly rate

Hybrid project management

Idle time

Indirect cost

Internal project

Invoicing

Issue log

Iteration

Job costing

Kanban

Kanban board

Key performance indicator (KPI)